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Responsible Gambling at HiSpin — Tools & Support Resources

18+ | Gamble Responsibly | T&Cs Apply

Overview

Gambling should always remain an enjoyable form of entertainment — never a source of financial stress or emotional harm. HiSpin provides a range of responsible gambling tools designed to help players stay in control of their activity. If you feel that gambling is becoming a problem, support is available.

This page outlines the tools at your disposal and the organisations that can provide professional help.

Self-Exclusion

HiSpin offers a voluntary self-exclusion policy that allows you to close your account or restrict your ability to place bets for a minimum period of six months.

Once self-exclusion is activated:

  • Your account cannot be reactivated under any circumstances until the exclusion period expires
  • You will be unable to place bets or access gaming features
  • At the end of the exclusion period, you may request re-activation by contacting [email protected]

Self-exclusion is a serious commitment designed to provide a genuine cooling-off period. It is not reversible during the chosen timeframe.

Deposit Limits

Setting deposit limits helps you control how much money you transfer into your account over a given period. HiSpin provides tools to set daily, weekly, or monthly deposit caps.

Once a deposit limit is in place, you cannot exceed it until the period resets. Lowering a limit takes effect immediately; increasing a limit may require a cooling-off period before it activates.

Session Reminders

It can be easy to lose track of time while playing. Session time reminders notify you of how long you have been actively playing, prompting you to take a break and assess whether you wish to continue.

Consider setting regular reminders to maintain awareness of your gaming duration.

One honest limitation worth noting: HiSpin does not publish detailed documentation of where each limit-setting interface lives inside the account area. If you cannot locate a tool you want to use, contact [email protected] and ask for it to be applied to your account directly — the support team can activate deposit limits and self-exclusion on your behalf, and putting the request in writing creates a record of it.

Recognising Problem Gambling

Ask yourself the following questions honestly:

  • Do you spend more time or money gambling than you originally intended?
  • Have you tried to win back money you previously lost?
  • Has gambling caused arguments with family or friends?
  • Have you borrowed money or sold possessions to fund gambling?
  • Do you feel restless or irritable when trying to reduce your gambling?
  • Do you gamble to escape problems or relieve feelings of anxiety or depression?

If you answered "yes" to one or more of these questions, it may be time to seek support. Recognising the issue is the first and most important step.

These questions mirror the screening tools used by professional support organisations. There is no score to pass or fail — they exist to prompt an honest conversation with yourself, and answering them takes two minutes. If anything in your answers makes you uncomfortable, that discomfort is information worth acting on before the pattern deepens.

Guidelines for Safer Play

  • Set time and money limits before you start and stick to them
  • Never chase losses — accept them as the cost of entertainment
  • Do not gamble under the influence of alcohol or when emotionally distressed
  • Take regular breaks during sessions
  • Never view gambling as a way to make money or pay off debts
  • Keep track of the time and money you spend

Support Resources

If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support:

You can also contact HiSpin's support team directly at [email protected] for assistance with any responsible gambling tools or account restrictions.